NetSuite's ERP is an all-in-one solution that unifies and automates the back-end processes behind exceptional guest experiences — financials, inventory, franchise management, order management, CRM, and workforce management — for restaurants, hotels, and multi-unit hospitality groups.
NetSuite replaces the disconnected point solutions that slow hospitality businesses down with a single, cloud-based system. That means greater control over food, labor, and operating costs, healthier margins, and real-time insights across every location, whether you're running one restaurant or a national hospitality brand with dozens of units.
Learn How NetSuite Can Boost Your Hospitality Business
FINANCIALS & ACCOUNTING
Automates accounting and speeds up the financial close process for single- or multi-unit operations
Delivers real-time visibility with customizable, role-based dashboards
Built-in budgeting, forecasting, and reporting tools guide decisions on menu pricing, purchasing, and staffing
Unlimited general ledger accounts, sub-accounts, and segments by location or brand
FRANCHISE MANAGEMENT
Supports rapid expansion with centralized oversight across regions, currencies, and tax jurisdictions
Maintains consistent brand quality and compliance across every franchise location
Automates royalty billing and reporting so franchisors and operators work from the same numbers
Scales cleanly as new units, markets, and franchisees come online
INVENTORY MANAGEMENT
Real-time inventory data tracks ingredients and supplies from purchase to plate
Automated reordering and demand forecasting keep locations stocked without overordering
Manages inventory across central kitchens, commissaries, and storage facilities
Reduces spoilage and waste with recipe-level tracking and accurate stocking levels
ORDER MANAGEMENT
Integrates POS, CRM, kitchen, and delivery systems to synchronize order fulfillment
Supports dine-in, takeout, delivery, and mobile/app ordering from one platform
Provides up-to-date order status and inventory availability across every channel
Meets rising guest expectations for mobile ordering, contactless pay, and digital loyalty
SUPPLY CHAIN & PROCUREMENT
Centralizes purchasing and automates reordering to reduce manual effort
Strengthens vendor relationships with traceability and demand-based planning
Monitors vendor performance and compares supplier costs to secure the best pricing
Reduces stockouts while managing costs on perishable, high-turnover inventory
ENTERPRISE PERFORMANCE MANAGEMENT
AI-powered analytics and customizable dashboards analyze menu and location performance
Helps leaders adjust operations to capitalize on emerging guest and market trends
Live dashboards and automated reporting replace guesswork with real-time visibility
Supports data-driven decisions on pricing, staffing, and expansion
CRM & GUEST EXPERIENCE
Unifies guest data to understand preferences, resolve issues, and build loyalty
Powers personalized marketing campaigns and digital loyalty programs
Connects guest service tools across every location and channel
Helps hospitality brands build the modern, convenient experience guests expect
HUMAN CAPITAL MANAGEMENT
Streamlines hiring, onboarding, scheduling, payroll, and compensation changes
Includes core HR capabilities, payroll, an employee self-service center, and HR analytics
Simplifies workforce management across multiple locations and shift-based staff
Reduces the administrative burden of scaling headcount as the business grows
NetSuite OneWorld streamlines operations and delivers real-time visibility at the local, regional, and headquarters level. Deploy standard business processes across divisions, subsidiaries, and franchise locations, and meet time-consuming financial compliance requirements with a click of a button.
