Whether you need a one-off project, ongoing services, or something in between, StratusGreen has the NetSuite support program to fit your specific situation.
- Administration
- Integration
- Data Migration
- Data Services
- Team Training
- SuiteScript
- Workflow Automation
Our Support Process
Challenge
All businesses want to know what they’re going to spend to implement everything needed for new business software. Within the various sales cycles, implementations and support engagements, we’ve never seen two engagements exactly the same.
Our support team will work hand in hand with you to ensure all options are discussed and that we have open and honest communication throughout the project.
Solution
The first phase of the project begins with a meeting to confirm the scope of the solution determined during the sales process. Workflow processes are reviewed. Any complexities are validated for proper understanding. Current systems are confirmed and timelines established. Our implementation goal is to execute the agreed upon scope, on time and on budget.
Our continuing goal is to ensure that your NetSuite solution continues to support your business strategies for future growth.
NetSuite Support Pricing
Time & Material
No Monthly Minimums
✓ Customer Portal
✓ Ticket Monitoring
✓ Email Case Submission
✓ Case Escalation
✓ Account Manager
✓ Annual Systems Review
✓ Monthly Status Meetings
✓ Free Detailed Estimates
✓ Preferred Pricing
✓ Solution Review & Assessment
✓ Script Resolution
✓ Users/Roles/Permissions
Project Management Services
✓ Customer Portal
✓ Ticket Monitoring
✓ Email Case Submission
✓ Case Escalation
✓ Account Manager
✓ Annual Systems Review
✓ Monthly Status Meetings
✓ Free Detailed Estimates
✓ Preferred Pricing
✓ Solution Review & Assessment
✓ Script Resolution
✓ Users/Roles/Permissions
Frequently Asked Questions
Does StratusGreen offer a "time & material" support offering?
Yes. Our T&M support agreement does not lock you into a monthly minimum nor a long term contract. You simply call us when you need us.
Does NetSuite integrate with other solutions?
NetSuite can be integrated with many different solutions. Other ERP solutions, CRM as well as other proprietary software packages.
Do you offer discounts regarding support?
StratusGreen does offer discounts through buckets of hours and other seasonal promotions. Contact us today to find out more.
Development can be difficult. Can StratusGreen support this?
StratusGreen has a stand alone support team as well as a development team that help assist with any customizations.
Can you support me and my team remotely?
Yes. StratusGreen has representatives throughout the United States and will utilize cloud based technology to support your investment.
I'm moving from QuickBooks. Can you import/export all my information?
Yes. StratusGreen has the capabilities to retrieve all necessary information from QuickBooks as well as any other platforms.